Salvation Data 0800 075 0720

Our Address: Salvation Data 105 Upper Lisburn Road, Belfast BT10 0LG Email us 24x 7 at sales@salvationdata.co.uk

 

    Formerly Microsoft Dynamics GP was known as Great Plains Dynamics. If you are looking for second opinion in Microsoft Dynamics GP support for your organization, please consider remote support as possible option, especially in country side, where walk in local service might be limited. This article should be certain orientation in what is possible via remote support and what is not:

1. Dynamics GP or Great Plains ongoing support needs. Assuming that you left behind successful or reasonably good implementation and now your concern is system maintenance (System Backup and Recovery, casual small data repair - unlocking batches, documents), plus moderate improvement: switching on FRx reports, add business logic customization, implement integration with legacy databases and systems, design nice invoice form report with your new Graphical Company Logo, add new user licenses, purchase and implement new module - these routines are simple enough and could be done via phone and web conferences

2. What is possible via remote support? Web session allows you to take control and interact with user keyboard and mouse as if you do it sitting next to user, you talk to the user by phone and you see the same session on user computer, which makes it almost similar in the efficiency from the stand point of human to human communication. If we need access to your Server via RDC, you or your IT manager could always RDC to the server from your computer and we share Server screen and interface. Having many years of Dynamics GP, Great Plains Dynamics and Great Plains Accounting remote support experience, we can indicate here that GP user training of all kinds is possible, data repair via SQL Server, GP Maintenance (Check Links, Clear Data, Drop and Reload Atomic Stored Procedure), all kinds of GP customizations: Dexterity, eConnect, Modifier with VBA, Integration Manager with VBA, all kinds of custom reports: Crystal, SSRS, ReportWriter, MS Excel, MS Access, Web Reports, thirds party reporting tools, based on ODBC connections to GP database, including cross platform SQL Views (MS SQL Server, Oracle, MySQL/PHP/Linux, Lotus Notes)

3. What is not possible or has limitation with remote support method? If you have very tight security, you may disallow web sessions and remote connections by corporate IT policy. There might be also the problem when your IT consultant is subcontractor and this person is limiting GP users in its ability to access SQL Server via SQL Server Management Studio 2005 or 2008, or via SQL Enterprise Manager 2000 - these issues should be first discussed with your Domain Administrators - they may decide to attend each remote support meeting or grant short term access privileges to Dynamics GP Consultant. Typically what is absolutely not possible via remote support - replacing the hardware or upgrading your Windows Server. If you need us onsite - we will fly out to your location in USA or Worldwide, if you think that local IT support service is not reliable or not efficient

4. Remote Support for Old Great Plains versions: 8.0, 7.5, 7.0, 6.0, 5.5, 5.0, 4.0 and earlier, including Great Plains Accounting for DOS, Windows and Macintosh: 9.5, 9.2, 9.1 and earlier versions. We support all versions of Dynamics GP (10.0, 9.0, 8.0, 7.5), Great Plains Dynamics and eEnterprise (7.5, 7.0, 6.0, 5.5, 5.0, 4.0,3.2), including Great Plains on Pervasive SQL 2000/Btrieve and Ctree (including Great Plains Mac Server on Faircom). We provide Great Plains Accounting for DOS, Mac and Windows data repair, recovery and problem solving for all versions of GPA. We are especially happy to help Great Plains customers on old versions, expecting future migration and upgrade to recent version of Microsoft Dynamics GP

5. Great Plains Support Internationally. If you need Microsoft Dynamics GP Support Internationally, or the same for GP on Ctree, Pervasive SQL or GPA internationally, we offer this service on premise, having you to prepay 2 hours of hourly service in advance, call our office for details. if you are located in the country where GP is not available and not localized, we are happy to help you with localization or with alternative Corporate ERP application, such as SAP Business One, Microsoft CRM, 1C bukhgalteria (Russian Federation),or Microsiga (Brazil) integration to Corporate Headquarters Microsoft Dynamics GP integration

6. Microsoft Dynamics GP eCommerce remote support service and integration programming. We have dedicated Dynamics GP eCommerce product development and support team. We are happy to help you with ecommerce shopping cart integration to Dynamics GP via eConnect, Dexterity, GP Integration Manager programming

7. Dynamics GP Dexterity Customizations Support. We offer this service in USA, Canada, Central and South America from our Microsoft Dexterity Software Development Factory - we have happy customers in such areas as Microsoft Dynamics GP integration with Microsoft RMS (Retail Management System), GP eConnect Batch Posting Server, GP eCommerce Order Connector, Logistics, Warehouse Management and Barcode Scanners integration to Great Plains

About the Author

Andrew Karasev, Alba Spectrum http://www.albaspectrum.com, help@albaspectrum.com 1-866-528-0577 - Microsoft Business Solutions Great Plains MS CRM Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals